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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

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Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware

September 01, 2008 - (Free Research) This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements.

(WHITE PAPER)

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Stop Attacks in its Tracks: Lockdown Systems with Advanced Threat Protection by Bit9, Inc.

April 09, 2012 - (Free Research) After suffering a massive data center attack, a large financial technology provider needed to quickly stop the breach from spreading. View this case study to learn how the Bit9 Parity Server solution was able to help lock down the environment, flush out infected machines and prevent further damage.

(CASE STUDY)

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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation

March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.

(IT BRIEFING)

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Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge

March 2009 - (Free Research) Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

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RSA 2012 CYBERCRIME TRENDS REPORT ,The Current State of Cybercrime and What to Expect in 2012 by EMC Corporation

May 2012 - (Free Research) <p>2011 brought new awareness to cybercrime with the rise of advanced threats as witnessed worldwide; and it doesn’t look like cybercrime is slowing down. The RSA AFCC developed a set of predictions on what to expect in the coming year. View now to uncover the top six (6) cybercrime trends to help you prepare for the next wave of threats.</p>

(WHITE PAPER)

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Information security breaches survey 2012 by ComputerWeekly.com

April 2012 - (Free Research) Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.

(IT BRIEFING)

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How to test a firewall: A three-step guide for testing firewalls by Sophos, Inc.

March 2012 - (Free Research) “Don’t believe anything the vendors claim until you’ve tested it yourself.” To help you ensure your product will meet your expectations, access this e-guide to explore how to test network firewalls. View now to uncover three (3) types of tests you should perform to ensure you select the best firewall for your organization.

(EGUIDE)

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Evaluating UTMs by Sophos, Inc.

March 2012 - (Free Research) This webcast will cover what an enterprise security manager should look for when evaluating UTMs. We’ll detail evaluation criteria, including performance, scalability and integration with the existing network infrastructure.

(WEBCAST)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

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