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Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Truths About Enterprise Data Protection by PGP Corporation December 2008 - (Free Research) How can your business secure data that is always on the move? Read this paper to learn valuable information for securing your data with an enterprise-wide data encryption strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize Customer Experience to Achieve Competitive Advantage by Wipro Technologies October 2009 - (Free Research) Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean IT: The Time for Transformation is Now by CA August 2009 - (Free Research) Many institutions are investigating opportunities to create more value for customers by eliminating or reducing non-value-adding activities. Lean processing, long a staple in manufacturing, provides this opportunity for increasing efficiency within financial services. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Beyond Boundaries: A New Role for Finance in Driving Business Collaboration by SAP America Inc June 2008 - (Free Research) In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

McAfee Total Protection Service--30-Day Free Evaluation by McAfee, Inc. September 2009 - (Free Research) Systems--Secure every server, laptop, desktop, and device. Do you need automatic protection for your small business systems but want to offload the monitoring and updating work? Register today for a free 30-day evaluation of McAfee Total Protection Service. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Delivering Operational Excellence with Innovation by SAP America Inc January 2006 - (Free Research) This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics: Support Continuous Improvement with Value Stream Management and Operational Intelligence by myDIALS Inc. November 2009 - (Free Research) This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to IT Cost Optimization During the Recession by Hewlett-Packard Company June 2009 - (Free Research) In today's dynamic economy it is important for CIOs to be thinking about how to strengthen their organization and position themselves for success for a future economic upturn and growth. Read this guide to learn how a company can make changes to IT that generate real business value. (EGUIDE) VIEW ABSTRACT | GO TO

eGuide: Securing Corporate Data on Your Laptops by Dell, Inc. and Intel September 2009 - (Free Research) In this series, independent information security expert and noted author Kevin Beaver discusses laptop security issues he has recently seen in the field that you may not have considered or that you might be looking at from the wrong perspective. (EGUIDE) VIEW ABSTRACT | GO TO

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft by Nimsoft, Inc. November 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

EtherScope Analyzer by Fluke Networks November 2009 - (Free Research) First responders to network emergencies rely on the EtherScope Series II Network Assistant when it's time for action -- a handheld network analyzer combining essential tools that help network professionals quickly solve the wide range of problems they encounter. Take advantage of our free 5-day trial. Click “View Now” to request your free trial. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Protecting a Paperless Office by Dell, Inc. June 2009 - (Free Research) Peterson Sullivan PLLC needed a consolidated yet scalable IT infrastructure. They created just that with VMware software, Dell PowerEdge servers, and Dell EqualLogic storage while enhancing data protection with Auto-Snapshot Manager/VMware Edition software for automated, integrated, and scalable protection of virtual machines. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Take M86 Security for a test drive: Free Product Trials and Evaluations by M86 Security November 2009 - (Free Research) Check out this product evaluation center and find some of M86 Security’s most popular solutions. There are several options for Web Security, Email Security, and Endpoint Security. Do some quick research with their convenient links to detailed product information and sign up for a free trial download or product evaluation today. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Complex Deployment Done Right at Morgan Stanley by BMC Software, Inc November 2009 - (Free Research) Morgan Stanley’s Global Wealth Management Group and their internal Financial Advisors need the very latest information about market changes, the execution of trades and informed analysis to make the best investment decisions. To achieve this, they rely on BMC BladeLogic. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Compliance and Security for the Financial Services IT Manager by eEye Digital Security November 2009 - (Free Research) This informative financial services solution brief focuses on the current issues and requirements surrounding compliance and security with a particular focus on vulnerability management. It provides the Financial Services IT manager with a realistic and informative perspective on their current security challenges. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Size Up Top Security Vendors with Comparative Security Testing by ESET September 2008 - (Free Research) Read this paper to learn the results of a study that examined performance evaluations and comparative tests on the ESET Smart Security Business Edition package as well as other leading solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reliable Email Security: Anti-virus with Improved Capture Rates and Minimal Server Burden by ESET September 2009 - (Free Research) AppRiver needed a very fast, lightweight antivirus engine that would complement their SecureTide service. After a thorough evaluation process, they found ESET NOD32 Antivirus to be the most reliable and stable platform. It now protects more than 50,000 mailboxes for AppRiver. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Northern Storage Suite V8 - Product Demo by Northern Parklife August 2009 - (Free Research) Northern Storage Suite is a Storage Resource Management solution; a software solution that targets the costs and complexities of managing stored user-generated data. Download this free demo and see how it can go to work for you! (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Confidence in Commerce: Enabling e-banking and online services with two-factor authentication by SafeNet, Inc. September 2009 - (Free Research) Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Northern Storage Suite: Return On Investment by Northern Parklife December 2008 - (Free Research) Northern Storage Suite delivers financial returns in three ways: by improving utilization of existing resources, by reducing the pace of hardware investment and by reducing the need for administrative intervention in data management. This paper provides details on these three benefits and how this storage solution can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SGF Took NSS Out For A Test Drive And Liked What They Found! by Northern Parklife February 2009 - (Free Research) In the automotive world, testing is part of the culture, and it extends to the IT team where initiatives are undertaken with scientific precision. Such was the case with SGF, a Bavarian maker of automobile parts that was seeking a storage management solution. As this Case Study shows, SGF found the perfect match with Northern Storage Suite. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Webcast: Trust but Verify....Managing and Auditing Privileged Users by IBM September 2009 - (Free Research) Discover the hidden dangers posed by privileged users and the damages they have caused. This webcast features two senior analysts from Burton Group Identity and Privacy Strategies, as well as IBM identity and access management solutions that can help address this challenge. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2009 and Beyond: Managing Security and the New Compliance Landscape by IBM September 2009 - (Free Research) Learn how to successfully safeguard your enterprise and manage the burden of compliance with Kristin Lovejoy, Director, IBM Corporate Security Strategy and Scott Crawford of analyst firm EMA. This webcast discusses how to protect company data and meet compliance needs on a restricted budget. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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