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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 01, 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Windows 7 Review Guide by Global Knowledge May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Sharepoint WAN Optimization And WAFS by Peer Software February 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Case Study: Cut Cloud Infrastructure Storage Costs by 7 Figures by Dell, Inc. May 2011 - (Free Research) Leveraging VMware View, iland offers a virtualized desktop offering called the iland Workforce Cloud. Learn how customers are able to compute at data center speeds and have access to their desktops from anywhere, anytime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why web security is best served in the cloud - Move protection to where the threats are by Webroot Software, Inc. November 2011 - (Free Research) This paper explores the next generation of web security offerings. View now to explore the business drivers for cloud-based computing, the dynamic nature of today’s web-based threats, what type of attacks organizations see most prevalently, advantages of cloud-based solutions over in-house deployments and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast Data: Are Your Seatbelts Fastened? by DataDirect Networks November 2011 - (Free Research) Check out this presentation transcript to learn how traditional storage technologies like SAN and NAS are being turbo-charged to achieve higher performance, and how new approaches like object storage are taking over the web by achieving order-of-magnitude speed improvements with solutions like DDN’s Web Object Scaler (WOS). (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

2012 Buyers Guide to Web Protection by Sophos, Inc. January 2012 - (Free Research) This paper identifies today’s most critical web threats and provides checklists for you to identify and evaluate the security capabilities you need for the best web protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Alleviate SQL Server Storage Problems by Dell, Inc. April 2011 - (Free Research) This white paper takes a look at how Dell EqualLogic XVS can be implemented to help solve some of the storage problems associated with the adoption of SQL Server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fast Data: Are Your Seatbelts Fastened? (Webcast) by DataDirect Networks November 2011 - (Free Research) This week DDN will be launching new storage capabilities, and through this webinar you can be among the first to learn how this new capability can impact your bottom line and business effectiveness. Don’t get left in the dust; learn best practices from the leader in high performance and massively scalable storage solutions in this webinar. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Living Large: Small Companies Yield Big Results with Web Collaboration by CA Technologies. September 2008 - (Free Research) Virtual collaboration and online meeting technologies are advancing SMBs’ reach without huge investments, thus allowing them to not only save costs and land more sales but to better educate consumers and business partners. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT jobswatch - opportunities in retail by ComputerWeekly.com February 2011 - (Free Research) This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of2010 the IT jobs market for permanent staff being recruited by retail organisations is up by5.1%.The growth indemand for IT staff in this sector shows 44.5% more vacancies being advertised than ayear ago. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vyatta Network OS - Version VC6.3 by Vyatta Inc. February 2011 - (Free Research) Vyatta provides softwarebased networking and security software that uniquely satisfies emerging IT architectures that are leveraging virtualization, multi-core server platforms and cloud computing models. The Vyatta Network OS includes:Dynamic Routing (BGP, OSPF, RIP) Stateful Firewall IPSec VPN Intrusion Prevention SSL OpenVPN Secure Web Filtering (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Economic Impact by Google Apps January 2011 - (Free Research) Content provided by Google. In this Forrester Research report, examine an in-depth cost analysis of your peers’ implementations of Google Apps to determine the total economic impact of adopting cloud collaboration services. Review real-world results and calculations covering the ROI of this move. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Business Intelligence Enterprise Edition Plus 11G by Oracle Corporation October 2010 - (Free Research) Read this data sheet to learn about all of the key features and benefits of this dynamic solution. (DATA SHEET) VIEW ABSTRACT | GO TO

Support New Business Demands with Application Rationalization by HP September 2011 - (Free Research) This podcast discusses how to achieve application rationalization through proper application portfolio management. Learn about the benefits of this strategy and how it can help better align IT with business goals, as well as cutting costs and providing substantial performance gains. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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