Enterprise Resource Planning (ERP) | Business Process Management (BPM) | Business Intelligence Solutions | Enterprise Systems Management | Supply Chain Management | Business Planning | Compliance Management/ Sarbanes-Oxley Compliance | Budgeting, Financial Planning and Analysis | Service Oriented Architecture (SOA) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)

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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 01, 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Identify Signs That You’ve Outgrown Your Accounting or ERP Solution by Sage Software January 16, 2012 - (Free Research) This webcast provides insight into how to know when you've outgrown your current enterprise resource planning (ERP) system. Learn tips for assessing your business needs, recognizing when it's time for you to upgrade or move on to a new platform, and how to evaluate and select an ERP system that fits your needs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Analyst's take: NetSuite reaps rewards for satisfied customers by ComputerWeekly.com January 19, 2011 - (Free Research) Nucleus has found NetSuite customers are both satisfied and loyal, as NetSuite enables them to rapidly deploy ERP functionality that is integrated with other components without the cost and timeline of traditional on-premise systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Developing SaaS ERP RFPs and SLAs by Sage Software February 06, 2012 - (Free Research) Developing a Software as a Service (SaaS) enterprise resource planning (ERP) request for proposal (RFP) is different from on-premise, requiring more attention to the vendor’s financial viability. In this expert guide, readers will get advice on the right questions to ask when purchasing SaaS ERP. (EGUIDE) VIEW ABSTRACT | GO TO

The Link Between Cloud-Based Commerce and ERP Value by Ariba, Inc. December 22, 2011 - (Free Research) Read this white paper for an overview of how the cloud enables greater collaboration, transparency and efficiency among hundreds of thousands of trading partners on a global scale. Discover how companies of all sizes can benefit from the effects that cloud computing has on enterprise resource planning (ERP) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EaglePicher Technologies Meets Huge Demand Spike With Crucial ERP Implementation by Plex Systems April 10, 2009 - (Free Research) EaglePicher management turned to Plex Systems of Auburn Hills, MI to help initiate a manufacturing-based ERP system for its manufacturing facilities. Its new lean manufacturing abilities have enabled it to accurately determine cost and profitability by part, allowing it to become increasingly competitive, especially against offshore competitors. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Think Global Act Local: How to Find the Right ERP to Optimize Your Multi-Site,Multi National Operation by Sage Software January 05, 2012 - (Free Research) This white paper details the challenges faced by multi-site and multinational organizations and describes what to look for in an enterprise resource planning (ERP) solution to address these issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Everything You Always Wanted to Know About SaaS ERP But Were Afraid to Ask by Plex Systems March 31, 2009 - (Free Research) It's hard to miss: the term Software as a Service (SaaS) is everywhere, garnering headlines in the technology press, leading to hot IPO's raved about in the financial press, and generally being described as the future of software technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Gartner: Two-tier ERP suite strategy - considering your options by ComputerWeekly.com September 2010 - (Free Research) Increasing numbers of companies are evaluating a two-tier enterprise resource planning (ERP) strategy; running separate lower-cost regional solutions for small-tomidsize subsidiaries, despite, in many cases, already rolling out a global ERP system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud ERP Implementation Best Practices by Plex Systems November 2010 - (Free Research) This paper explains how ERP systems based on the SaaS model meet manufacturers’ financial goals: low initial capital expense, reduced ongoing operating costs, and a short time to value. Continue reading to learn the five advantages of on-demand ERP systems, commonly referred to as SaaS. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sarbanes-Oxley and Sage ERP Separating Fact from Fiction by Sage Software January 2012 - (Free Research) This white paper is designed to help companies, large, small, public, and nonpublic, navigate some of the “hype” that sometimes blurs the line between fact and fiction surrounding the Sarbanes-Oxley Act. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's Happening on Your Shop Floor? by Plex Systems March 2009 - (Free Research) Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Duet Enterprise Case Study:  Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP by Microsoft December 2011 - (Free Research) Read this paper to find out how the Swedish engineering firm Sandvik Group bridged the gap between its SAP enterprise resource planning (ERP) systems and SharePoint Server to allow for collaboration by casual users that streamlined its invoice approval process and cut time-to-completion in half. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Choose a Distribution System by Sage Software January 2012 - (Free Research) Read this white paper to learn best practices for selecting the best distribution strategy and accompanying enterprise resource planning (ERP) software for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT matters again by ComputerWeekly.com December 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. (IT BRIEFING) VIEW ABSTRACT | GO TO

CBS E-Book: Run Your Business Better With Oracle's EPM Solutions by Oracle Corporation April 2011 - (Free Research) View this interactive E-Book to learn how Oracle's Enterprise Performance Management (EPM) and Governance, Risk and Compliance (GRC) systems provide your business with an unprecedented solution that is complete, open and integrated. (EBOOK) VIEW ABSTRACT | GO TO

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth. (EBOOK) VIEW ABSTRACT | GO TO

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

AOL transformed finance and administration services, improving efficiency and cutting costs by Hewlett-Packard Limited January 2012 - (Free Research) This case study details how HP's Finance & Administration (F&A) services helped AOL Inc. succeed. Read on to learn more about HP's F&A services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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