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Your search for keyword: Tools Call Center returned 108 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Windows 7 Review Guide by Global Knowledge
May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Stop Attacks in its Tracks: Lockdown Systems with Advanced Threat Protection by Bit9, Inc.
April 2012 - (Free Research) After suffering a massive data center attack, a large financial technology provider needed to quickly stop the breach from spreading. View this case study to learn how the Bit9 Parity Server solution was able to help lock down the environment, flush out infected machines and prevent further damage.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge
May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key tips when planning any IT transformation by HP
October 2011 - (Free Research) Access this essential resource to discover crucial tips when planning for any IT transformation, whether it be big or small.
(VIDEO) VIEW ABSTRACT | GO TO

Sharepoint WAN Optimization And WAFS by Peer Software
February 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com
March 2012 - (Free Research) In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.
(EZINE) VIEW ABSTRACT | GO TO

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Network Evolution University: Next Generation Networks by SearchNetworking.com
November 2011 - (Free Research) In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

IT jobswatch - opportunities in retail by ComputerWeekly.com
February 2011 - (Free Research) This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of2010 the IT jobs market for permanent staff being recruited by retail organisations is up by5.1%.The growth indemand for IT staff in this sector shows 44.5% more vacancies being advertised than ayear ago.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A simple, cloud-based approach to monitoring Vblock by Nimsoft, Inc.
January 2012 - (Free Research) Monitoring Vblock can be challenging, but you can make it simpler by leveraging new technology that incorporates cloud computing services to plan, build and operate to deliver optimal availability, performance, and user experience. View this webcast to learn more about how this advanced solution can benefit your IT.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Prepare for the Transition to IFRS

 by Sage Software
March 2012 - (Free Research) This paper provides an overview of the differences between the Generally Accepted Accounting Principles (GAAP) and the International Financial Reporting Standards (IFRS) and offers strategies for making the transition to IFRS smooth and painless.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Government Department saves millions in one of the world's largest modernizations by HP
October 2011 - (Free Research) This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Real-Time Risk Monitoring by Sybase, an SAP company
November 2011 - (Free Research) Using a Visual Data Analytics Platform to Monitor and Manage Positions/Exposures in Real-Time Firms that engage in financial trading are exposed to counterparty risk (i.e., credit risk), market risk, and operational risk.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Management Solutions for the Private Cloud by Dell and Microsoft
December 2011 - (Free Research) <p>To fully leverage virtualization benefits, you need to have the right management platform in place. This white paper examines key evaluation criteria for choosing a virtualization management tool and explains how the right technology can enable you to support multiple hypervisors and position your business for cloud computing.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BI and CPM for Small and Mid-sized Enterprises: The Cloud Fits by Host Analytics, Inc
July 2010 - (Free Research) This paper focuses on business intelligence and corporate performance management in the cloud and how it is beneficial to small and mid-sized businesses.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com
January 2011 - (Free Research) IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Supporting collaborative fact-based decisions: Achieving shared goals by sharing information by Host Analytics, Inc
October 2011 - (Free Research) Read this white paper to discover you can get a clear view of actual financial data through this tool suite.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

20% to 60% Virtualization in 3 Years or Less by Dell, Inc. and Intel
March 2010 - (Free Research) What do you do to prepeare for the inevitable invasion of server virtualization? How are you going to get from 20% virtualization to 60% virtualization in three years or less. The first and by far most critical step is to make sure that you have in place an infrastructure that is optimized for virtualization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering the Cloud: Optimizing Data Center and Cloud Operations in an Energy Constrained World White Paper by CA Technologies.
November 2011 - (Free Research) <p>Discover why data center power consumption has become a driving force behind operational and investment decisions. Gain insight into cloud and IT service providers need for a data center power management solution – one that enables IT to attain a holistic view of demand and consumption at a device, circuit, and phase level.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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