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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Optimizing Business Performance with Automated Accounts Payable Processing for your SAP System by ReadSoft November 05, 2009 - (Free Research) In this transcript food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Presentation Transcript: Why Small Businesses Should Think Outside the Box When Choosing Endpoint Security Solutions by Sunbelt Software August 18, 2009 - (Free Research) In this presentation transcript of the webinar "Why Small Businesses Should Think Outside the Box When Choosing Endpoint Security Solutions" you’ll learn why "bigger isn't necessarily better" when it comes to selecting an antivirus vendor. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Podcast: Why Small Businesses Should Think Outside the Box When Choosing Endpoint Security Solutions by Sunbelt Software August 07, 2009 - (Free Research) Join Aberdeen Group's Derek Brink, and Sunbelt Software's Alex Eckelberry, for an informative podcast that will present fact-based research that underscores the idea that "bigger isn't necessarily better" when it comes to selecting an antivirus vendor. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Why Small Businesses Should Think Outside the Box When Choosing Endpoint Security Solutions by Sunbelt Software August 07, 2009 - (Free Research) Join Aberdeen Group's Derek Brink, and Sunbelt Software's Alex Eckelberry, for an informative webinar that will present fact-based research that underscores the idea that "bigger isn't necessarily better" when it comes to selecting an antivirus vendor. (VIDEO) VIEW ABSTRACT | GO TO

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Tactics for Winning the LTE Game by Alcatel-Lucent June 09, 2009 - (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Oracle Business Intelligence Suite Enterprise Edition Plus ---Technical Overview by Oracle Corporation February 01, 2008 - (Free Research) Business intelligence (BI) needs to evolve such that it is no longer about reporting results but driving business processes. Learn how BI can bring you greater business visibility and insight to improve business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technology Implications of IFRS adoption for U.S. Companies: More than a technical accounting change by Deloitte July 28, 2009 - (Free Research) In this publication, we explore the technology implications associated with IFRS conversion and discuss: Evaluating the potential technology impact; how companies can prepare technology and systems changes related to IFRS adoption; Major differences between U.S. Generally Accepted Accounting Principles (GAAP) and IFRS and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Virtual Local Area Networks (VLANs) by Global Knowledge December 2008 - (Free Research) In this whitepaper you will learn about the evolution of Ethernet, the reasons VLANs were introduced, and the ways that VLANs can be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

THINKStrategies - On-Demand Business Intelligence Solutions: A New Way to Achieve Your Corporate Objectives in Today's Challenging Economy by SAP BusinessObjects May 2009 - (Free Research) The macro-market trends of Globalization and eCommerce are making it more important than ever for corporate executives and end users to access critical information to make effective business decisions. This paper will examine how a new generation of SaaS-based BI solutions is responding to the escalating challenges facing companies of all sizes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: Functional Testing Solutions, Q3 2008 by Hewlett-Packard Company February 2009 - (Free Research) Forrester conducted an evaluation of six functional testing solutions vendors across 96 criteria. Read this report to find out the details of their evaluation. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Virtualization for Dummies, 2nd HP Special Edition by Hewlett-Packard Company October 2009 - (Free Research) Read this book for an introduction to the subject so that you can understand its promise and perils — and create an action plan to decide whether virtualization is right for you, as well as how to move forward with implementing it should you decide it is right for you. (BOOK) VIEW ABSTRACT | GO TO

Aero and Defense - Streamline, Automate and Accelerate with Project Management by Oracle Corporation March 2009 - (Free Research) This white paper asserts that the common thread that must run through all phases of project manufacturing is a Project Portfolio Management (PPM) system. A PPM system will constantly examine resources, supplies and schedules to ensure that every phase of the project's lifecycle is on time and within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOX, GLBA and HIPAA: Multiple Regulations, One Compliance Solution by Tripwire, Inc. August 2009 - (Free Research) SOX, GLBA and HIPAA share a common regulatory compliance thread - the need to use automation to ensure continuous compliance with required IT controls. View this webcast for an overview of each regulation. Also, gain an understanding of the capabilities an organization must have in place to address these requirements. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eGuide: Securing Corporate Data on Your Laptops by Dell, Inc. and Intel September 2009 - (Free Research) In this series, independent information security expert and noted author Kevin Beaver discusses laptop security issues he has recently seen in the field that you may not have considered or that you might be looking at from the wrong perspective. (EGUIDE) VIEW ABSTRACT | GO TO

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks by Vision Solutions January 2007 - (Free Research) The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Tips for Implementing Green IT Within Your Organization by Adaptec, Inc. November 2009 - (Free Research) In this Pocket E-Guide, brought to you by SearchDataCenter.com and Adaptec, you will discover the steps essential for implementing green IT within your organization. Explore which components consume the most amount of power in today’s servers, and learn how this usage can be optimized. (EGUIDE) VIEW ABSTRACT | GO TO

Support Global Expansion with Trade and Financial Compliance by SAP America Inc November 2009 - (Free Research) The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

The Science and Art of Selling by Genius.com October 2009 - (Free Research) This white paper shows how scientific studies of marketing and sales effectiveness are now yielding information that can help an organization better tune its sales and marketing efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Operational Performance by Visualizing and Analyzing Relevant KPI and KPD Metrics: Support Continuous Improvement with Value Stream Management and Operational Intelligence by myDIALS Inc. November 2009 - (Free Research) This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft by Nimsoft, Inc. November 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

EtherScope Analyzer by Fluke Networks November 2009 - (Free Research) First responders to network emergencies rely on the EtherScope Series II Network Assistant when it's time for action -- a handheld network analyzer combining essential tools that help network professionals quickly solve the wide range of problems they encounter. Take advantage of our free 5-day trial. Click “View Now” to request your free trial. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Protecting a Paperless Office by Dell, Inc. June 2009 - (Free Research) Peterson Sullivan PLLC needed a consolidated yet scalable IT infrastructure. They created just that with VMware software, Dell PowerEdge servers, and Dell EqualLogic storage while enhancing data protection with Auto-Snapshot Manager/VMware Edition software for automated, integrated, and scalable protection of virtual machines. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Agile Eval Guide by IBM November 2009 - (Free Research) IBM Rational® software has helped thousands of companies worldwide improve their agility with software best practices, tools and services. This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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