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CW+: Quocirca Report: Utilising SOA in defence logistics by ComputerWeekly.com August 03, 2010 - (Free Research) The logistics function within the defence arena presents distinct and complex challenges which can be mitigated through the adoption of a SOA architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sybase Mobility Guide - a downloadable book by ComputerWeekly.com March 10, 2011 - (Free Research) This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic ImpactTM Of VMware Virtual Desktop Infrastructure – Healthcare Industry by Dell, Inc. August 04, 2011 - (Free Research) Forrester Consulting studied the total economic impact and potential return on investment (ROI) that healthcare facilities may realize by deploying VMware Virtual Desktop Infrastructure. Learn more about the financial impact of moving from a traditional one-PC-per-user model to a centralized, hosted virtual-desktop delivery model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Getting cloud computing right by IBM May 04, 2011 - (Free Research) Cloud computing can potentially be a disruptive change to the way an enterprise’s IT services are delivered. We propose that examining a candidate cloud solution provider’s reference architecture should be a standard element of a CIO’s cloud vendor evaluation strategy. Learn more now. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defining a Framework for Cloud Adoption by IBM July 29, 2010 - (Free Research) Read this paper to learn how IBM has developed a cloud computing adoption framework which establishes common definitions for cloud computing delivery models and services, illustrates the key capabilities to consider when developing cloud computing strategies, and identifies key aspects required to successfully execute that strategy. (WHITE PAPER) GO TO WHITE PAPER

Streamline your App Portfolio Without Disrupting Operations by HP September 16, 2011 - (Free Research) In an always-on environment, how can significant changes be made to unclutter the application portfolio and update key systems without disrupting business or productivity? Learn about a strategy that can allow businesses to gain an overview of their current situation and needs from multiple angles without disrupting day-to-day activities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 01, 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM January 24, 2012 - (Free Research) This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Video - ABD Insurance Group by Riverbed Technology, Inc. January 12, 2012 - (Free Research) When ABD Insurance & Financial decided to switch its email environment from Lotus Notes to Microsoft Exchange, the company knew it would have to optimize its network. By offering a variety of flexible equipment and applications, Riverbed met the company’s diverse needs for WAN optimization, DR, and replication services. (VIDEO) VIEW ABSTRACT | GO TO

Where Cloud Computing is Headed by SunGard Availability Services January 23, 2012 - (Free Research) Gain insight on where the cloud is headed in this discussion with Rahul Bakshi, VP, Product for Managed Service, SunGard Availability Services. Find out about upcoming trends, key requirements, ROI considerations and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc. January 15, 2012 - (Free Research) Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or under performing applications. Riverbed Stingray Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc. November 09, 2011 - (Free Research) Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or underperforming applications.  Riverbed® Stingray™ Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: Enterprise Service Bus, Q2 2011 Software AG, Tibco Software, Oracle, And Progress Software Lead The Way by Progress Software April 25, 2011 - (Free Research) Forrester Research conducted briefings and demonstration reviews with five commercial and four open source enterprise service bus (ESB) product vendors and evaluated their capabilities in each of the five following functional categories: architecture, connection, mediation, orchestration, and change and control. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 01, 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 ways to increase online self-service adoption for financial services by Tealeaf September 27, 2011 - (Free Research) Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FICO Credits Software with Critical Business Value by HP and Intel June 01, 2011 - (Free Research) This case study will shed important light on how service management software, in particular, is helping to improve productivity and provide real-time visibility into critical financial data. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Strategy Guide to Business Risk Mitigation for Financial Services by Intel and HP March 22, 2011 - (Free Research) Although disaster recovery is an important consideration for all companies, it's especially so for financial institutions. Even the briefest interruptions can have a major impact on revenue, operations and reputation. Read this paper for the necessary steps of disaster preparedness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AOL transformed finance and administration services, improving efficiency and cutting costs by Hewlett-Packard Limited January 05, 2012 - (Free Research) This case study details how HP's Finance & Administration (F&A) services helped AOL Inc. succeed. Read on to learn more about HP's F&A services. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

F&A Video: Discover the formula for better business outcomes by Hewlett-Packard Limited January 05, 2012 - (Free Research) Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations. (VIDEO) VIEW ABSTRACT | GO TO

Government Department saves millions in one of the world's largest modernizations by HP October 10, 2011 - (Free Research) This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Moving Service Management to SaaS: Key Challenges - and How Nimsoft Service Desk Helps Address Them by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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