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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
Relavis CRM: Exclusively for Lotus Notes by Relavis Corporation
September 16, 2009 - (Free Research) CRM is all about sharing knowledge to drive more revenue and better support your customers. Relavis CRM will provide you with all the information you need to make the right decisions about your customers and prospects.
Becoming Proactive In Application Performance Management by Compuware Corporation
January 09, 2009 - (Free Research) Poor application performance results in significant financial losses for most companies. Find out why, and more importantly how to avoid these losses by moving toward proactive application performance management, in this research from Forrester Consulting commissioned by Compuware.
IDC Report: IT Service Management Adoption Trends and Strategies by Hewlett-Packard Company
September 08, 2008 - (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
Windows 7 Review Guide by Global Knowledge
May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft
March 01, 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
Agile Eval Guide by IBM
November 04, 2009 - (Free Research) IBM Rational® software has helped thousands of companies worldwide improve their agility with software best practices, tools and services. This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow.
Capturing the Essence of Accounts Payable Automation for SAP® by ReadSoft
August 20, 2009 - (Free Research) Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows.
Taking Control: Consolidation Can Help You Take Control of the Server Room by CDW Corporation
September 09, 2009 - (Free Research) Server sprawl creates a serious financial and efficiency leak at many organizations. Consolidation can help ease management requirements and reduce costs. Read this whitepaper to learn how to take control of server sprawl with a server consolidation solution.
Is Your WLAN Helping You Comply with Security Guidelines of the PCI Standard? by Hewlett-Packard Company
August 29, 2008 - (Free Research) This white paper provides an overview of security threats in a wireless LAN (WLAN) environment, many of which go unnoticed. It discusses how HP ProCurve can help you deploy a secure and managed Wi-Fi infrastructure that can defend itself against wireless threats and help you comply with PCI guidelines.
Beyond Boundaries: A New Role for Finance in Driving Business Collaboration by SAP America Inc
June 01, 2008 - (Free Research) In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.
Using SLAs to Gain a Competitive Advantage by Blue Coat
December 28, 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.
Support Global Expansion with Trade and Financial Compliance by SAP America Inc
November 05, 2009 - (Free Research) The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.
The Economics of Embedded Development, Testing, Deployment and Support by IBM
December 30, 2008 - (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.
A Tour of HP Sarbanes-Oxley IT Assessment by Hewlett-Packard Company
April 01, 2009 - (Free Research) This white paper describes HP Sarbanes-Oxley IT Assessment Accelerator, a template of pre-defined information based on ITGI's COBIT, which is loaded into HP Quality Center to help your organization define and execute Sarbanes-Oxley testing, evaluate the results, and develop remediation plans.
actiTIME 2.0 - Time-Tracking Software by Actimind, Inc.
September 30, 2009 - (Free Research) actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data.
Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software
June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.
The Critical Security Controls – Moving Beyond the Checklist Mentality by Lumension
August 2009 - (Free Research) The "Critical Security Controls" (CSC) guidelines are designed to help organizations move beyond a "checklist" mentality by making security an integral part of, instead of an adjunct to, the operations and management of systems and networks. Learn more about the CSC guidelines and how they can help your organization.
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