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Your search for keyword: Customer Service Policy Summary returned 207 results.
 
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Information security breaches survey 2012 by ComputerWeekly.com
April 24, 2012 - (Free Research) Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin
October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated
December 14, 2011 - (Free Research) This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Intelligence - Boosting Performance with 'Right Time' Business Insight by IBM
January 24, 2012 - (Free Research) This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 12, 2011 - (Free Research) The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation
April 03, 2008 - (Free Research) There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight
June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service.
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Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems
Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

What's the Risk of GRC? by Agiliance
April 2012 - (Free Research) <p>Access this white paper to discover how Fiserv, an information management provider of the financial services industry, overcame their governance, risk, and compliance (GRC) concerns with a flexible risk-management technology strategy. Uncover how the new system provides Fiserv with better visibility of where risk resides in the enterprise.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence for the Small to Medium Sized Business by SAP America, Inc.
June 2009 - (Free Research) Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Security Features in Windows® Server® 2008 Can Save You Money by Dell, Inc. and Microsoft
September 2011 - (Free Research) Unfortunately, data theft and the financial consequences of such breaches can be severe. Many organizations lose customers and revenue because of the violation of trust incurred from a breach. Inside this white paper, learn about a security approach that can help reduce risk, while also controlling operating costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Traffic Valuation and Prioritization with Riverbed Stingray Traffic Manager by Riverbed Technology, Inc.
November 2011 - (Free Research) Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or underperforming applications.  Riverbed® Stingray™ Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW Special report on Capita by ComputerWeekly.com
April 2012 - (Free Research) Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Your Enterprise Database Security Strategy (Forrester Consulting Report) by IBM
September 2009 - (Free Research) Database security is the last line of defense, so it deserves greater focus on the protection of private data from both internal and external attacks than IT pros have traditionally given it. Read this paper to learn what steps you can take to improve database security in your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Performance Measurement and Reporting: Understanding the Global Investment Performance Standards® by Advent Software, Inc
April 2010 - (Free Research) Whether you are just starting a compliance program or need to fine-tune your existing process, this document will help you understand the steps involved in becoming GIPS compliant. It is not a substitute for the Standards themselves. It is designed to help you understand the value of compliance, what’s needed to achieve it, pitfalls to avoid.
(WHITE PAPER) GO TO WHITE PAPER

Enterprise Readiness of Consumer Mobile Platforms by BlackBerry
March 2012 - (Free Research) <p>This study reveals how today’s four leading mobile operating systems compare based upon twelve categories of security and management criteria.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Clear and Socially Connected Enterprise by SAP America, Inc.
December 2010 - (Free Research) Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile banking strategies - maximise your revenues by ComputerWeekly.com
December 2010 - (Free Research) Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Align policy, processes and people for efficient tax and finance operations by IBM
October 2011 - (Free Research) Learn how to leverage advanced case management to apply analytics to detect fraud and support investigations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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