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Your search for keyword: Contact Technology returned 144 results.
 
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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 28, 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware
September 2008 - (Free Research) This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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CW Special Report on Microsoft by ComputerWeekly.com
November 2010 - (Free Research) This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com
May 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.
(EZINE) VIEW ABSTRACT | GO TO

EMA- Making Your Investment in an Executive Dashboard Count: What to Look For and Why by CA Technologies.
May 2012 - (Free Research) The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com
May 2012 - (Free Research) This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?
(EZINE) VIEW ABSTRACT | GO TO

Case study: Overcoming Mainframe Technology Limitations

 by HP
October 2011 - (Free Research) This exclusive case study explores how one organization within the financial industry migrated from old, mainframe technology to HP Integrity Superdome servers in order to respond faster to changing financial markets with an adaptive infrastructure. Learn about the many IT and business improvements they gained.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Lab Validation Report: Asigra Public Cloud Backup v11 by Asigra
October 2010 - (Free Research) <p>This Lab Validation Report uncovers how Asigra Cloud Backup v11 performed in a hands-on evaluation and technical auditing. Read now to uncover how this solution performed in terms of breadth, trust, efficiency, performance and scalable manageability for cloud-based data protection. </p>
(TEST RESULTS) VIEW ABSTRACT | GO TO

A Guide To Evaluating Desktop Virtualization Solutions by VMware, Inc.
April 2012 - (Free Research) Desktop virtualization is proven to deliver significant benefits, but deployments can introduce many new challenges. This resource explores how to ease the transition by choosing the right virtual desktop solution for your organization. Discover the top benefits you can enjoy and learn what factors to consider when evaluating platforms.
(EGUIDE) VIEW ABSTRACT | GO TO

Appreciating People: An Asset Perspective on Human Capital by SuccessFactors
April 2012 - (Free Research) This informative presentation discusses the importance of human capital and its effect on business performance and financial success.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Technology Strategies for Building a More Agile Finance Organization by Workday
April 2012 - (Free Research) Read this expert e-book to learn how new technologies and best practices are being used to help finance departments increase their agility and respond to ever-changing business environments.
(EBOOK) VIEW ABSTRACT | GO TO

Leveraging Technology to Shape the Future of Liquidity Risk Management by Sybase, an SAP company
July 2010 - (Free Research) This free study examines the liquidity risk management (LRM) challenges that banks and financial institutions must face in this post-financial crisis era. It also discusses industry perspectives and responses to challenges in this space.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlocking growth potential in emerging markets by ComputerWeekly.com
April 2012 - (Free Research) Emerging markets offer huge potential for technology companies to expand. This report from Grant Thornton assess the opportunities in a range of emerging markets.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Focus the ROI and TCO Benefits of EMC Avamar in VMware Environments by EMC Corporation
June 2011 - (Free Research) This paper examines and quantifies the costs and benefits of deduplication in VMware environments. Three detailed case studies from organizations in different industries are presented.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finance Executives on the Value of Technology Investment for Midsize Companies by IBM
May 2011 - (Free Research) This report provides the finance perspective on the challenges midsize companies are facing in deploying and using technology to support business analytics and growth strategies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.
November 2011 - (Free Research) Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How technology, media and telecoms companies can win the confidence of investors by ComputerWeekly.com
April 2012 - (Free Research) Deloitte looks at the impact leadership has on company performance in the techonology media and telecoms sectors.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Cloud Computing and SaaS: A Practical Guide for Financial Professionals by Host Analytics, Inc
September 2010 - (Free Research) This white paper looks at cloud-computing and software-as-a-service (SaaS) technologies and what you need to know about these emerging trends.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Evolution E-Zine: Network security in a world of mobile workers by SearchNetworking.com
March 2012 - (Free Research) In the April edition of SearchNetworking.com’s Network Evolution E-Zine, we explore how VDI is solving many BYOD challenges and provide examples of how this strategy has seen success within industries including retail, healthcare and finance.
(EZINE) VIEW ABSTRACT | GO TO

CW Special Report on IBM

 by ComputerWeekly.com
April 2012 - (Free Research) <p>This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers.</p>
(IT BRIEFING) VIEW ABSTRACT | GO TO

Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc.
January 2012 - (Free Research) In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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