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Your search for keyword: Contact Center Management Capacity returned 307 results.
 
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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited
January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware
September 01, 2008 - (Free Research) This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight
June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering the Cloud: Optimizing Data Center and Cloud Operations in an Energy Constrained World White Paper by CA Technologies.
November 2011 - (Free Research) <p>Discover why data center power consumption has become a driving force behind operational and investment decisions. Gain insight into cloud and IT service providers need for a data center power management solution – one that enables IT to attain a holistic view of demand and consumption at a device, circuit, and phase level.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mission Critical Data Explosion and Customer Case Study by HP and Intel
April 2012 - (Free Research) <p>Download this customer success story to see how Priority Health achieved these business benefits and more!</p>
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increasing EDA Throughput with New Intel Xeon Processor E5-2600 Product Family by Dell, Inc. and Intel
April 2012 - (Free Research) <p>Purchasing new hardware may seem counterintuitive to reducing data center power costs. But server upgrades can enable significant energy savings. Learn about various hardware configurations and their key performance characteristics here.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Banorte: Security and Availability with Oracle Middleware and Oracle Sun M9000 by Oracle Corporation
April 2012 - (Free Research) This video features a Mexican financial group that needed to find a robust, optimal, and scalable infrastructure that could support all of their applications. Watch now and learn how they leveraged Oracle Middleware and Sun systems to achieve their goal.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

ITG Report: Cost/Benefit Case for IBM XIV Systems: Comparing Cost Structures for IBM XIV and EMC VMAX Systems by IBM
July 2009 - (Free Research) New research from the International Technology Group demonstrates that the three-year operating and capital expenses for deployment and use of IBM XIV storage systems average 69 percent less than for EMC VMAX equivalents.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

20% to 60% Virtualization in 3 Years or Less by Dell, Inc. and Intel
March 2010 - (Free Research) What do you do to prepeare for the inevitable invasion of server virtualization? How are you going to get from 20% virtualization to 60% virtualization in three years or less. The first and by far most critical step is to make sure that you have in place an infrastructure that is optimized for virtualization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Enterprise UPS Family Video by Dell, Inc. and Intel
March 2012 - (Free Research) No organization can afford the downtime, damage, and data loss associated with a power failure. This video explains how the right uninterruptible power supply (UPS) can prevent these costly negative effects and allow you to manage your data centre more effectively.
(VIDEO) VIEW ABSTRACT | GO TO

Understanding the Cost of Data Center Downtime: An Analysis of the Financial Impact on Infrastructure Vulnerability by Liebert Corporation
July 2011 - (Free Research) Access this exclusive resource to understand what causes data center downtime and get best practices to minimize these risks to achieve the highest possible return on investment (ROI).
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: PNC Financial Services by nlyte Software
October 2011 - (Free Research) Access this essential resource to learn how one organization within the financial industry freed up nearly half a megawatt of power, extended the life of their data center, and reallocated budgets by implementing a vendor solution to efficiently and cost-effectively manage all assets.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building a Finance Center of Excellence by IBM
September 2011 - (Free Research) Once designated to the finance organization, functions such as forecasting and analysis have spread to other parts of the business. Performance management solutions are being deployed more broadly, migrating to everyday users. This paper explains why a Finance Center of Excellence can help ensure your performance management initiative succeeds.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Environments or Cloud Computing? The Best Choice for SMBs by Dell and VMware
January 2011 - (Free Research) There is a clear financial case that favors SMB adoption of virtual environments or cloud computing. The decision of which strategy to choose is less clear simply because the stakes are so high. This paper compares both strategies and point out the best option for SMBs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Build an HR Analytics Center of Excellence by SuccessFactors
April 2012 - (Free Research) <p>Read this white paper to learn how to justify investments in HR programs and technology through creating a HR analytics Center of Excellence (CoE) in three key steps. Learn the challenges you may encounter along the way, and quick tips for overcoming them.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop Attacks in its Tracks: Lockdown Systems with Advanced Threat Protection by Bit9, Inc.
April 2012 - (Free Research) After suffering a massive data center attack, a large financial technology provider needed to quickly stop the breach from spreading. View this case study to learn how the Bit9 Parity Server solution was able to help lock down the environment, flush out infected machines and prevent further damage.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Forrester Total Economic Impact™ Of Cisco UCS by Cisco Systems, Inc.
December 2011 - (Free Research) <p>Until you actually implement a unified computing system, it is difficult to justify your investment in one. This report quantifies the benefits of these systems as well as costs to factor into your purchasing decision.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix
November 2011 - (Free Research) Unplanned business disruptions come at a high cost.  In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing: A CFO’s Perspective by HP & Intel
February 2012 - (Free Research) Cloud computing promises to radically change how organization operate. In this resource you'll discover the potential business and financial benefits of this emerging technology. You'll also learn how to make long-term business decisions based on cloud computing.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategy Guide to Business Risk Mitigation for Financial Services by HP & Intel
October 2011 - (Free Research) An unplanned interruption can have significant impact on operations, revenue and reputation. Yet using the right technology can significantly reduce the labor of recovering from a disruption or disaster. Access this resource to discover how you can maintain an effective disaster recovery strategy with a converged infrastructure solution.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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