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Windows 7 Review Guide by Global Knowledge May 13, 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge May 2010 - (Free Research) Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Cut Cloud Infrastructure Storage Costs by 7 Figures by Dell, Inc. May 2011 - (Free Research) Leveraging VMware View, iland offers a virtualized desktop offering called the iland Workforce Cloud. Learn how customers are able to compute at data center speeds and have access to their desktops from anywhere, anytime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Sharepoint WAN Optimization And WAFS by Peer Software February 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com January 2011 - (Free Research) IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Where Does Your Project Fit on the Managed File Transfer Maturity Model? by Ipswitch File Transfer February 2011 - (Free Research) This paper presents the MFT Maturity Model tool to help guide your evaluations, both of your project, as well as of vendors and solutions. This tool will help you best gauge the maturity and sophistication of your project so you can choose the solution and vendor that mostly closely aligns with your requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Financial services firm gets fast ROI on backup solution by Peer Software January 2012 - (Free Research) Entrusted with managing massive volumes of data, Santa Fe Partner's small IT staff knows the importance of security and data availability. Recently, they were looking for a file synchronization tool that would help the company manage market and transactional data as well as allow data transfer for DR. Read on to learn about the solution they chose. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Successful EHR Change Management by Intel and HP September 2011 - (Free Research) There are many factors to consider when rolling out an EHR implementation, and one of the most important is getting your people behind the change. This paper provides insight into where your staff may be in terms of resistance to or support for a new EHR system, and the necessary tools, training and support to transition successfully. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key tips when planning any IT transformation by HP October 2011 - (Free Research) Access this essential resource to discover crucial tips when planning for any IT transformation, whether it be big or small. (VIDEO) VIEW ABSTRACT | GO TO

Analyzing and Optimizing Your Application Portfolio by HP September 2011 - (Free Research) This video on application portfolio management introduces robust dashboarding and reporting tools which help you easily identifying opportunities to eliminate redundancies and replace software which doesn't provide the necessary cost benefits. (VIDEO) VIEW ABSTRACT | GO TO

How to successfully consolidate your Windows environment by Hewlett-Packard Company July 2010 - (Free Research) HP's Operations Manager 9.00 for Windows allows your organization to spend more time on strategic initiatives by using consolidated infrastructure monitoring tools. Download this evaluation copy and get a hands-on example of how this software works. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Free tool to evaluate the performance of your distributed IT infrastructure by Hewlett-Packard Company July 2010 - (Free Research) HP's SiteScope 10.1 MLU SW E-Media solution allows organizations to maintain the availability and performance of their IT infrastructure while lowering the total cost of ownership to a central server. Download this evaluation now. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Forrester Wave™: Enterprise Service Bus, Q2 2011 Software AG, Tibco Software, Oracle, And Progress Software Lead The Way by Progress Software April 2011 - (Free Research) Forrester Research conducted briefings and demonstration reviews with five commercial and four open source enterprise service bus (ESB) product vendors and evaluated their capabilities in each of the five following functional categories: architecture, connection, mediation, orchestration, and change and control. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

FICO Credits Software with Critical Business Value by HP and Intel June 2011 - (Free Research) This case study will shed important light on how service management software, in particular, is helping to improve productivity and provide real-time visibility into critical financial data. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements by Global Knowledge May 2009 - (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence for the Small to Medium Sized Business by SAP America, Inc. June 2009 - (Free Research) Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's Happening on Your Shop Floor? by Plex Systems March 2009 - (Free Research) Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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