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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 01, 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sybase Mobility Guide - a downloadable book by ComputerWeekly.com March 10, 2011 - (Free Research) This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Nexcap Finance: SpringCM Solution reduces Nexcap’s invoice processing time by 25 percent by SpringCM March 18, 2011 - (Free Research) Nexcap Finance Corporation needed to implement a cost-effective, web-based application that would provide IT infrastructure interoperability and a portal for supplier interaction. Learn how SpringCM has streamlined every step of the process - from capturing invoices to expediting the time necessary to process payments and handle exceptions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Routing at Layer 2: FabricPath by Global Knowledge August 18, 2011 - (Free Research) Gain a deeper understanding of current networking issues and how they are related to the evolution of computer networks. In particular, examine how administrators have dealt with switching bandwidth from WAN to LAN with FabricPath. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sophisticated insights in Banking - From complexity to client centricity by IBM November 18, 2011 - (Free Research) This white paper outlines steps that financial institutions can take to become more business savvy and efficient in the age of the consumer. Read on and learn how to leverage information and reduce risk, properly set product prices, learn about your clients and more. (WHITE PAPER) GO TO WHITE PAPER

Mobile banking strategies - maximise your revenues by ComputerWeekly.com December 06, 2010 - (Free Research) Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Psomas Uses Riverbed Whitewater to Back Up to the Amazon S3 Cloud by Riverbed Technology, Inc. January 31, 2012 - (Free Research) Learn about how Psomas, a leading consulting engineering firm, overcame challenges with its legacy disaster recovery and backup strategy. Upon implementing Riverbed Whitewater cloud storage gateway, the company was able to cut tape infrastructure costs by 60%, speed restore times, and improve nearly every aspect of its DR and backup strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GTE Federal Credit Union by Riverbed Technology, Inc. January 31, 2012 - (Free Research) Read this 3-page case study to learn how GTE FCU avoided a costly “forklift” upgrade and instead benefited with Riverbed Steelhead appliances by reducing data traffic by fourfold, achieving RPO objectives, and enabling rich, granular reporting capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Magic Quadrant for Security Information and Event Management by Q1 Labs February 08, 2012 - (Free Research) In 2011, Q1 Labs continued its rapid growth and became more visible in competitive evaluations. The QRadar appliances can be deployed as all-in-one solutions for smaller environments, or can be horizontally scaled in larger environments using specialized event collection, processing and console appliances. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 31, 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth. (EBOOK) VIEW ABSTRACT | GO TO

Vyatta Network OS - Version VC6.3 by Vyatta Inc. February 24, 2011 - (Free Research) Vyatta provides softwarebased networking and security software that uniquely satisfies emerging IT architectures that are leveraging virtualization, multi-core server platforms and cloud computing models. The Vyatta Network OS includes:Dynamic Routing (BGP, OSPF, RIP) Stateful Firewall IPSec VPN Intrusion Prevention SSL OpenVPN Secure Web Filtering (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Integrated and Automated Budget, Program and Performance Reporting by IBM February 08, 2012 - (Free Research) Read this paper to learn how IBM Cognos FSR with TM1 helps budget and finance teams to automate the generation of complex, process driven reports while maintaining the agency’s current business processes and disclosure management (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing: A CFO’s Perspective by HP and Intel February 08, 2012 - (Free Research) Access this resource to learn more about the promised financial and business benefits of this emerging technology. Learn how to spot risks and make the best long-term decisions for your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

vSphere 5 Evaluation Guide - Volume 3: Advanced Networking Features by Dell and VMware February 08, 2012 - (Free Research) Explore advanced networking features in VMware vSphere 5.0 in this in-depth, step-by-step guide to configuring and testing these essential features for your virtual environment. Discover how NetFlow, port mirroring, and user-defined resource pools help network admins gain visibility in virtual machine traffic and troubleshoot network issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

vSphere 5 Evaluation Guide – Volume 2: Advanced Storage Features by Dell and VMware February 08, 2012 - (Free Research) In this comprehensive guide, review the new advanced storage features included in VMware vSphere 5.0 and discover how you can leverage them for your virtual environment to enable greater storage automation andconsolidation while maintaining service levels. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

vSphere 5 Evaluation Guide by Dell and VMware February 08, 2012 - (Free Research) In this comprehensive user manual, explore how to best configure and install the components of VMware vSphere 5 to ensure that your virtual environment runs smoothly and at peak performance levels. Get step-by-step instructions complete with screenshots and helpful tips. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tips to Prepare for the Upcoming IFRS Conversion by Sage Software January 05, 2012 - (Free Research) Read this paper for a detailed look into at the challenges associated with the International Financial Reporting Standards (IFRS) and best practices to overcome them and manage your financial information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Financial Analysis Clears the Profit Haze by IBM February 08, 2012 - (Free Research) This white paper by Technology Evaluation Centers discusses the challenges that organizations face when trying to understand their existing business positions and future business scenarios. It focuses specifically on profitability analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

XBRL Mandate for Dummies by IBM February 08, 2012 - (Free Research) This guide helps organizations assemble the right people, make the right investment in a solution and helps finance create best practices to ensure a successful XBRL compliance. Read this now and learn what XBRL is, how it works and why it’s mandated, best practices to prepare for an XBRL mandate, who to involve in the mandate process and more. (EBOOK) VIEW ABSTRACT | GO TO

Planning, Budgeting and Forecasting Software Evaluation and Selection Guide by IBM February 08, 2012 - (Free Research) Read this white paper and learn a systematic approach to select software for your planning, budgeting and forecasting needs. Read how to combine today's best practices with leading-edge technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Partners: The Strategic Need to Automate The Last Mile of Finance by IBM February 08, 2012 - (Free Research) Read this white paper and learn about the business challenges and risks in existing manual ‘last mile’ processes dependent on different version spreadsheets, word processing files and unsecured emails, and the benefits and the value of automating ‘last mile’ processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security in Google Apps by Google Apps August 25, 2011 - (Free Research) Content provided by Google. While adopting cloud-based applications makes sense operationally and financially, there are still many concerns over application security in the cloud. Access this exclusive resource to learn about application security in the cloud. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Economic Impact by Google Apps January 19, 2011 - (Free Research) Content provided by Google. In this Forrester Research report, examine an in-depth cost analysis of your peers’ implementations of Google Apps to determine the total economic impact of adopting cloud collaboration services. Review real-world results and calculations covering the ROI of this move. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SaaS-based Service Management: Tailor to the Business with Ease by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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