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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited January 05, 2012 - (Free Research) With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 01, 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Think Global Act Local: How to Find the Right ERP to Optimize Your Multi-Site,Multi National Operation by Sage Software January 05, 2012 - (Free Research) This white paper details the challenges faced by multi-site and multinational organizations and describes what to look for in an enterprise resource planning (ERP) solution to address these issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

Sharepoint WAN Optimization And WAFS by Peer Software February 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

vSphere 5 Evaluation Guide by Dell and VMware February 2012 - (Free Research) In this comprehensive user manual, explore how to best configure and install the components of VMware vSphere 5 to ensure that your virtual environment runs smoothly and at peak performance levels. Get step-by-step instructions complete with screenshots and helpful tips. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management Projects in Practice - An Information Difference Research Study by Talend December 2009 - (Free Research) Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

How to successfully consolidate your Windows environment by Hewlett-Packard Company July 2010 - (Free Research) HP's Operations Manager 9.00 for Windows allows your organization to spend more time on strategic initiatives by using consolidated infrastructure monitoring tools. Download this evaluation copy and get a hands-on example of how this software works. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

BPM Partners: The Strategic Need to Automate The Last Mile of Finance by IBM February 2012 - (Free Research) Read this white paper and learn about the business challenges and risks in existing manual ‘last mile’ processes dependent on different version spreadsheets, word processing files and unsecured emails, and the benefits and the value of automating ‘last mile’ processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategy Guide to Business Risk Mitigation for Financial Services by HP and Intel October 2011 - (Free Research) An unplanned interruption can have significant impact on operations, revenue and reputation. Yet using the right technology can significantly reduce the labor of recovering from a disruption or disaster. Access this resource to discover how you can maintain an effective disaster recovery strategy with a converged infrastructure solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Paper-Free AP with SAP® Solutions: Automated Processing of Vendor Invoices by Esker Inc. January 2010 - (Free Research) Businesses running SAP solutions still employ paper-driven Accounts Payable processes. As a result, they are limited in their ability to minimize per-invoice costs, improve productivity, and prevent duplicate invoices. Read this paper to learn about the unique value of a comprehensive platform to streamline Accounts Payable processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of Next-Generation Storage on IT Efficiency by Dell Compellent January 2012 - (Free Research) This live webinar discusses how cutting-edge storage technology is helping to reduce IT costs and improve business agility.  Watch now to learn how these next-generation storage features are helping him streamline storage management, automate IT operations, slash storage costs, and free up IT personnel to perform other value-added tasks. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IDC - Best Practices in Business Continuity and Disaster Recovery by Riverbed Technology, Inc. January 2012 - (Free Research) Business continuity and disaster recovery can mean a rapid return to operations or financial downfall. This IDC white paper highlights the challenges and best practices for implementing continuity and recovery solutions, and details how Riverbed WAN optimization solutions enable firms to meet their recovery requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Innovation to Accelerate Cloud Planning by CSC July 2011 - (Free Research) Discover how you can get a hands-on experience with cloud architecture and operations and test applications in the cloud with CSC's cloud proof-of-concept (PoC) program. Try out cloud and learn about the opportunities available, the limits and constraints of each option, and best cloud strategy for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly Special Report: Fujitsu by ComputerWeekly.com January 2011 - (Free Research) Fujitsu has been an insular company, with a market centred in Japan. Does it have what it takes to reinvent itself as a well-represented global player, with cloud computing at its heart? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing the Benefits from Accounts Payable Optimization in SAP by Dolphin February 2010 - (Free Research) Accounts payable remains a manual and often inefficient business process. Read this white paper for a discussion of best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MKS Toolkit for Developers v9.2p2 by MKS, Inc. - Interoperability Division June 2009 - (Free Research) MKS Toolkit for Developers speeds the software development and administration process and reduces errors by eliminating the time spent on tedious manual tasks. MKS Toolkit dramatically improves the compatibility between Windows and UNIX environments. (TRIAL SOFTWARE) GO TO

XBRL Mandate for Dummies by IBM February 2012 - (Free Research) This guide helps organizations assemble the right people, make the right investment in a solution and helps finance create best practices to ensure a successful XBRL compliance. Read this now and learn what XBRL is, how it works and why it’s mandated, best practices to prepare for an XBRL mandate, who to involve in the mandate process and more. (EBOOK) VIEW ABSTRACT | GO TO

Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM November 2011 - (Free Research) Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating AP Workflow Outside the SAP System by Esker Inc. December 2011 - (Free Research) In this paper, discover the results that Esker research found indicating that accounts payable automation can typically save organizations 40 to 60 percent of operational and administrative AP costs. Also explore the abundant benefits that automated processing of vendor invoices can help business like yours achieve. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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