Business Process Management (BPM) | Enterprise Content Management (ECM) | Customer Relationship Management (CRM) | Customer Data Integration | Customer Service (General) | Integrated E-Commerce Solutions | Customer Experience Management (CEM) | Enterprise Resource Planning (ERP) | Business Process Automation | Customer Interaction Management

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IT jobswatch - opportunities in retail by ComputerWeekly.com February 21, 2011 - (Free Research) This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of2010 the IT jobs market for permanent staff being recruited by retail organisations is up by5.1%.The growth indemand for IT staff in this sector shows 44.5% more vacancies being advertised than ayear ago. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation December 16, 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Analyst's take: NetSuite reaps rewards for satisfied customers by ComputerWeekly.com January 19, 2011 - (Free Research) Nucleus has found NetSuite customers are both satisfied and loyal, as NetSuite enables them to rapidly deploy ERP functionality that is integrated with other components without the cost and timeline of traditional on-premise systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Link Between Cloud-Based Commerce and ERP Value by Ariba, Inc. December 22, 2011 - (Free Research) Read this white paper for an overview of how the cloud enables greater collaboration, transparency and efficiency among hundreds of thousands of trading partners on a global scale. Discover how companies of all sizes can benefit from the effects that cloud computing has on enterprise resource planning (ERP) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Analytical Masses by IBM July 31, 2011 - (Free Research) This research presents a demonstrable connection between analytical adoption, and elevated business performance. This report is based on feedback from 222 executives in May and June 2011, across the globe. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

5 ways to increase online self-service adoption for financial services by Tealeaf September 27, 2011 - (Free Research) Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Create an Online Customer Feedback Loop with Your Call Center by Tealeaf April 01, 2011 - (Free Research) Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B Automations Savings Calculator by IBM November 16, 2011 - (Free Research) The B2B Automation Savings Calculator demonstrates potential savings associated with automating manual processes and is based on your inputs as well as industry averages compiled by analysts and Sterling Commerce, an IBM company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Irish Dairy Board Cuts Admin Costs and Optimizes Order-to-Cash Processes with IBM Sterling e-Invoicing Solution by IBM November 16, 2011 - (Free Research) Read this report and discover how the Irish Dairy Board achieved user productivity increase, cost reduction, significant improvements in order to cash and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Certifiedmail Managed Service by DataMotion February 08, 2011 - (Free Research) Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sybase Mobility Guide - a downloadable book by ComputerWeekly.com March 10, 2011 - (Free Research) This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Living Large: Small Companies Yield Big Results with Web Collaboration by CA Technologies. September 2008 - (Free Research) Virtual collaboration and online meeting technologies are advancing SMBs’ reach without huge investments, thus allowing them to not only save costs and land more sales but to better educate consumers and business partners. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

Beyond Dropbox: Requirements for Enterprise Class Secure File Sharing and File Synchronization by Accellion, Inc. January 2012 - (Free Research) This whitepaper explores the danger consumer file sharing services pose for enterprises, and the security and compliance requirements for deploying enterprise-wide file sharing solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lending and Credit Solution Brief by ILOG, an IBM Company April 2008 - (Free Research) This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT hiring activity and salary changes for 2010 by ComputerWeekly.com February 2011 - (Free Research) Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sophisticated insights in Banking - From complexity to client centricity by IBM November 2011 - (Free Research) This white paper outlines steps that financial institutions can take to become more business savvy and efficient in the age of the consumer. Read on and learn how to leverage information and reduce risk, properly set product prices, learn about your clients and more. (WHITE PAPER) GO TO WHITE PAPER

Ten Errors to Avoid When Commissioning a Data Center by APC by Schneider Electric February 2009 - (Free Research) This paper outlines the ten most common errors that prevent successful execution of the commissioning process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Cloud Backup for Seamless End-to-End Business Continuity Protection by Autonomy, an HP company (E-mail this company) November 2011 - (Free Research) Columbus Finance Inc. needed to safeguard sensitive client information and assure secure backup to protect, recover and ensure business continuity. They chose Autonomy’s Live Vault service, a cloud-based server and application backup solution delivers comprehensive data protection with redundancy for reliable data backup and recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge March 2009 - (Free Research) Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc December 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more. (WHITE PAPER) GO TO WHITE PAPER

Mobile coupon technology by ComputerWeekly.com November 2010 - (Free Research) Juniper Research defines a mobile coupon as “a coupon sent to and stored on a mobile phone that can be exchanged for a rebate, a financial discount etc. at a retailer or merchant when the consumer purchases a product.” (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Communications technology – be prepared to be flexible by ComputerWeekly.com August 2010 - (Free Research) Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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