Customer Experience Management (CEM) Software, Hardware, Services and Research Papers

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Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm

February 20, 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.

(WHITE PAPER)

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Building Triple-Play Services by Alcatel-Lucent

November 2008 - (Free Research) This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.

(E-LEARNING TUTORIAL)

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Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software

October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.

(CASE STUDY)

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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.

November 2008 - (Free Research) Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.

(ANALYST REPORT)

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Nucleus Report -- SAP AND ORACLE: WHO'S READY FOR SMALL AND MEDIUM-SIZED BUSINESSES? by Oracle Corporation

March 2008 - (Free Research) With Oracle and SAP ramping up their efforts to attract small and medium-sized businesses to their enterprise applications, many have wondered: can they deliver successful deployments to smaller customers? With Oracle, the answer is a resounding yes!

(WHITE PAPER)

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Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most important, once-grumpy customers smiling.

(CASE STUDY)

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Australian Bank's Integrated IT System Boosts Efficiency, Improves Customer Service by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.

(CASE STUDY)

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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys

June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.

(WHITE PAPER)

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