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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.

(WHITE PAPER)

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How 4 Companies Saved by Moving to the Cloud by NetSuite

October 14, 2009 - (Free Research) This paper presents 4 customer success stories of how a change to NetSuite improved efficentcy as well as the bottomline.

(CASE STUDY)

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On-Demand ERP in the Enterprise: A practical CIO guide to implementation by NetSuite

May 01, 2009 - (Free Research) This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment.

(WHITE PAPER)

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The Case for Virtual Local Area Networks (VLANs) by Global Knowledge

December 2008 - (Free Research) In this whitepaper you will learn about the evolution of Ethernet, the reasons VLANs were introduced, and the ways that VLANs can be used.

(WHITE PAPER)

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The True Cost-Savings Story Behind WAN Optimization by Riverbed Technology, Inc.

March 2006 - (Free Research) Looking for solid data behind the cost-savings story of WAN optimization? In this paper, NetForecast analysts interviewed customers who have deployed this solution, and the results show that this technology has significant strategic business value to companies.

(ANALYST REPORT)

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Maximizing Financial Benefits: Evolving WAN Optimization To Application Delivery by Blue Coat

July 2009 - (Free Research) This webcast discusses how WAN optimization technology is still relevant and produces cost savings for organizations despite an evolving IT environment.

(WEBCAST)

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Network Assessment for Visibility and Application Performance Management by Blue Coat

April 2009 - (Free Research) This data sheet details how an on-site network assessment using Blue Coat PacketShaper can help you identify bottlenecks and inefficiencies on your network quickly and easily.

(DATA SHEET)

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